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Terms Conditions for Your 365 bd Account

We've written these terms so you understand exactly how your account works—what you can do, what we'll do, and where both sides draw the line.

Account rulesDeposit & withdrawal termsBetting limitsResponsible useDispute resolution

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HOW WE HANDLE YOUR DATA

Account Security and Data Practices Under These Terms

These terms work alongside our privacy policy to explain how we protect your information, what we store, and what control you have. We collect your name, contact details and payment records when you register and deposit; we use that data to verify your identity, process transactions and keep your account secure. We do not sell your personal information to third parties, and we apply encryption to sensitive data both in transit and at rest on our servers.

Identity Verification We ask for a photo ID and proof of address before your first withdrawal—this step prevents fraud, protects your funds and keeps the platform compliant with anti-money-laundering standards in eligible regions.

Payment Records Every bKash, Nagad and Rocket transaction is logged with a timestamp, amount and status—you can review your deposit and withdrawal history in the account dashboard and download statements for your own records.

Data Retention We keep your account records for the period required by the jurisdiction in which we operate, then securely delete or anonymize them—if you close your account we will retain transaction logs as legally required but remove marketing permissions immediately.

Your Rights You can request a copy of the personal data we hold, ask us to correct errors, or request account closure and data deletion—contact support with your request and we will process it within the timeframe set by local data-protection rules.

What You Agree to When You Open an Account

365 bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with 365 bd means you accept these terms in full. We operate our casino lobby, live tables and sportsbook for users in eligible regions where local law permits online gaming—access depends on your jurisdiction and we do not guarantee availability everywhere. You confirm

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you are at least eighteen years old, that you are using your own identity and payment details, and that you will not attempt to open duplicate accounts or misuse the platform. Every deposit you make through bKash, Nagad, Rocket or bank transfer must come from an
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account registered in your own name; we will ask for verification documents before processing any withdrawal, and we reserve the right to suspend accounts that fail verification or show signs of fraudulent activity. Betting limits, game rules and payout structures are displayed in each game lobby
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and may change; we will notify you of material changes via email or an account-dashboard notice. You are responsible for keeping your login credentials secure; any activity under your account is considered yours unless you report unauthorized access immediately. We aim to process withdrawals promptly, but
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timing depends on your chosen payment method and the outcome of our internal checks—delays can occur if documents are missing or inconsistent. By continuing to use the platform you acknowledge that outcomes in casino games and sports bets carry risk, that no strategy guarantees profit, and
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that you play within your own financial means. If a technical error credits your account incorrectly, we will reverse the error and adjust your balance; if you have already withdrawn funds obtained through a system fault, we may recover them or suspend your account until the
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matter is resolved. Disputes are handled by our support team first—contact us with transaction IDs, screenshots and a clear description of the issue, and we will investigate within a reasonable timeframe. These terms are governed by the laws of the jurisdiction in which we are licensed
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to operate, and you agree that any legal action must be brought in that jurisdiction's courts. We may update these terms from time to time; continued use of your account after an update means you accept the new version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY QUESTIONS

How to Reach Us About These Terms

If anything in these terms is unclear or you need to discuss your account status, our support channels are ready. We handle questions about verification documents, withdrawal holds, betting disputes and account restrictions every day—reach out with your account email and a description of the issue, and we will respond with the next steps.

Live Chat Open the chat bubble in the bottom corner of any page and type your question—our team will pull up your account and walk you through the relevant term or process in real time.

Email Support Send a message to our support address with your registered email, account username and a clear subject line—we typically reply within a few hours with documents or clarification you need.

Help Centre Browse our articles on account verification, withdrawal requirements, betting rules and dispute steps—each guide links to the relevant section of these terms so you can cross-reference quickly.

Terms & Conditions FAQ

We will suspend your account, investigate the breach and decide whether to issue a warning, forfeit bonus funds, void bets or close the account permanently—serious violations like fraud or duplicate accounts typically result in immediate closure and forfeiture of any balance.

No. One person, one account. If we detect multiple accounts under the same identity or payment method we will close all duplicates, void any bets placed and forfeit balances—this rule prevents bonus abuse and keeps the platform fair for everyone.

Yes. Each payment method has a minimum and maximum per transaction, and we may apply daily or monthly caps depending on your account history and verification status—check the cashier page for current limits before you request a withdrawal.

We will flag the transaction during verification, ask you to prove the payment source is yours, and if you cannot we will return the deposit and may suspend your account—always use payment details registered in your own name.

We will notify you by email or account-dashboard message whenever we update these terms—you have fourteen days to review the changes, and continued use of your account after that period means you accept the new version.

Contact support and request account closure—we will process any pending withdrawals, confirm your balance is clear and then deactivate your login within a few business days, keeping only the records we are legally required to retain.

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