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How We Handle Jurisdiction, Eligibility and Policy Questions

We run 365 bd for eligible regions where local law permits online casino and sports-betting access. This page explains who can open an account, how jurisdiction affects your access, and where to send policy questions.

Jurisdiction-dependent accessAccount eligibility noticeData handling summaryPolicy contact pathsUser rights outlined
365 bd How We Handle Jurisdiction, Eligibility and Policy Questions
DATA & ACCOUNT SECURITY

How We Protect Your Information and Handle Requests

We collect only the information needed to verify your account, process deposits and withdrawals, and comply with payment-processor anti-fraud rules. Your mobile-wallet number, bank details and transaction logs stay encrypted on our server and are never shared with third parties except payment processors who clear your bKash, Nagad or Rocket transfers. You can request a copy of your data, ask us to correct an error, or delete your account at any time by contacting support. We retain closed-account records for the period required by our payment partners, then permanently delete them.

Data Collection

We log your mobile number, wallet transaction ID, deposit and withdrawal amounts, and IP address each time you access the platform. This data verifies your eligibility and helps us prevent duplicate accounts or fraudulent transactions that violate payment-processor terms.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to measure page load speed and lobby navigation patterns. No third-party advertising trackers run on 365 bd. You can disable cookies in your browser, but account login and wallet functions may not work.

Account Security

Every login triggers an OTP sent to your registered mobile number. We never store your bKash, Nagad or Rocket PIN, and we never ask for it outside the official wallet app. If you see a login attempt you did not make, change your password immediately in account settings.

Data Subject Rights

Request a data export, correction or account deletion through the Help & Legal section in your profile. We process export requests within five business days and deletion requests within two. Deleted accounts are purged from our database after the payment-processor retention window closes.

POLICY CONTACTS

Where to Send Legal and Compliance Questions

If you have a question about jurisdiction, account eligibility, data handling or any other legal matter, reach us through the channels below. Our compliance team reviews every inquiry and replies within two business days. For urgent account-closure or data-deletion requests, use live chat so we can verify your identity and process the request immediately.

Team online

Live Chat

Open the chat widget in the lower right corner of any page, select the legal-inquiry topic, and an agent will verify your account then route your question to our compliance desk. Most legal questions are answered within one business day.

Email Support

Send your legal or compliance question to our support inbox. Include your registered mobile number or account username so we can locate your profile. We reply to policy emails within two business days and attach any documents you request.

Account Settings

Log in, tap the profile icon, then choose Help & Legal. You'll see links to this legal notice, our privacy policy, terms of service and a form for data-subject requests such as data export, correction or deletion under your local regulations.

Common Questions About Jurisdiction and Account Policy

You can register and play if your local law permits online casino and sports-betting participation. We verify eligibility by checking your mobile-wallet or bank-transfer origin during your first deposit. If local regulation restricts online gambling, we cannot offer service in your area.

We review the origin data from your bKash, Nagad or Rocket deposit to confirm you're connecting from a supported region. Your IP address and mobile-network operator also help us flag jurisdictions where service is restricted. This happens automatically when you make your first transfer.

If a government authority restricts online gambling or bans payment processors from clearing betting transactions, we will suspend new deposits and notify affected accounts. You can withdraw your balance before the restriction takes effect, and we'll close the account once your funds are cleared.

Only our compliance and support teams access your transaction logs. We share wallet transaction IDs with bKash, Nagad and Rocket to complete deposits and withdrawals, but we never send game history or bet details to payment processors. No third party receives your data unless required by law.

Log in, go to account settings, then tap Help & Legal and choose Data Request. Select export, correction or deletion, confirm your mobile number with the OTP we send, and we'll process your request within five business days for exports or two days for deletions.

No. We never ask for your wallet PIN and we never store it. All deposits and withdrawals happen inside the official bKash, Nagad or Rocket app where you enter your PIN directly. If anyone claiming to represent 365 bd asks for your PIN, report it to our support team immediately.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.