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How We Handle Your Account and Payment Data

Your account details, payment records and wallet activity stay between you and 365 bd. We collect what we need to run your deposits, verify withdrawals and keep your account secure—nothing more.

Account encryptionPayment-record confidentialityWithdrawal verification onlySupport-ticket privacyRegional data rules
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365 bd How We Handle Your Account and Payment Data
DATA PRACTICES

How We Protect and Store Your Information

We encrypt account credentials and payment identifiers so intercepted traffic stays unreadable. Session cookies expire after thirty minutes of inactivity; persistent cookies remember your language and currency preference but never store your PIN or wallet password. Transaction logs sit on access-controlled servers in jurisdictions that permit online gaming data. When you close your account, we archive identity and payment records for the retention period regulators require, then delete personal identifiers.

Payment Encryption

Every bKash, Nagad and Rocket transaction ID travels over an encrypted channel. We store only the reference number and timestamp—your wallet PIN and OTP never reach our servers.

Cookie Management

Session cookies keep you logged in while you switch from Baccarat StarLight to Football Express Bet. Marketing cookies are optional—disable them in browser settings and the lobby still works.

Data Retention

We keep account and transaction records for the minimum period local regulations demand, then archive or purge them. Closed accounts lose personal identifiers after the compliance window ends.

Request Process

Ask to see your data, correct a mobile number or delete your account by opening a support ticket. We verify your identity with the registered phone number, then fulfill the request within the legal deadline.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review what data we hold, correct account details or ask how we handle bKash and Nagad records, our support channels are open. Log in and open a ticket, email us directly or use live chat during business hours. Each inquiry gets a ticket number so you can track the response.

Team online

Live Chat

Fastest route for data questions—log in, tap the chat icon and describe what you need. Our agents pull your account securely and answer on the spot during support hours.

Email Support

Send your request from the email linked to your 365 bd account. Include your mobile number and ticket subject so we match the inquiry to your records and reply within two business days.

Account Ticket

Open the support panel inside your account dashboard, choose Privacy Inquiry and describe what you want—access, correction or deletion. You'll see the ticket number and estimated response time immediately.

Privacy Policy Questions from Bangladesh Players

We ask for your mobile number, email, date of birth and a password. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to match the payment to your account.

We never sell contact lists or share payment activity with marketers. Regulators in eligible jurisdictions may request transaction logs during audits, and payment processors see the transfer details needed to clear your deposit.

Active-account records stay accessible while you use 365 bd. Once you close the account, we archive identity and payment logs for the compliance period local rules require, then delete personal identifiers.

Yes. Open a support ticket, verify your identity with the registered mobile number, and request deletion. We'll erase personal details once the regulatory retention window closes, usually within the timeframe local law specifies.

Session cookies keep you logged in; preference cookies remember your language and currency. Marketing cookies track which games you open so we can suggest similar titles—disable those in browser settings without losing lobby access.

Log in, go to account settings and update the field, or contact support if the system asks for verification. We'll confirm the new contact detail with an OTP before saving the change.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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